Shipping policy
Thank you for shopping with ORVIK. Every product is made to order with care to ensure you receive a high-quality item. Please read our Shipping Policy carefully before placing your order.
Order Processing
All ORVIK products are made to order. Once your order is confirmed and payment has been successfully received, production begins.
- Processing time is typically 15–30 business days.
- During peak seasons, holidays, promotional events, or periods of high order volume, processing times may be longer.
- Orders are processed only after successful payment confirmation.
- Orders cannot be modified or cancelled once production has started.
Shipping & Delivery
After your order has been dispatched, estimated delivery is typically 15–30 business days, depending on your delivery location and courier partner.
Estimated delivery times are provided for guidance only and are not guaranteed.
Delivery times may vary due to factors beyond our control.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking details (where available).
You can use the tracking number to monitor your shipment through the courier partner's tracking system.
Shipping Charges
Shipping charges, if applicable, are calculated automatically during checkout before payment is completed.
Any promotional free shipping offers will be clearly displayed on our website.
Delivery Delays
Although we work hard to deliver every order on time, delays may occur due to circumstances beyond our reasonable control, including but not limited to:
- Courier service delays
- Weather conditions
- Public holidays
- Natural disasters
- Government restrictions
- Transportation disruptions
- Incorrect or incomplete shipping information provided by the customer
ORVIK is not responsible for delays caused by these circumstances.
Incorrect Shipping Address
Customers are responsible for providing accurate and complete shipping information.
If an incorrect or incomplete shipping address is provided, ORVIK cannot be held responsible for failed deliveries, returned shipments, or additional shipping charges required for re-delivery.
If your order has not entered production, please contact us immediately to request an address update.
Once production or shipping has begun, address changes may not be possible.
Failed Delivery & Returned Shipments
If an order is returned because:
- An incorrect or incomplete shipping address was provided
- Delivery attempts were unsuccessful
- The shipment was refused by the customer
- The package was not collected from the courier
the customer may be responsible for any additional shipping charges required to resend the order.
Original shipping charges are non-refundable in these situations.
Damaged, Lost, or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 1 day of delivery.
To help us resolve your request quickly, please provide:
- Your order number
- Clear photographs of the product
- Photographs of the packaging (if applicable)
- A brief description of the issue
After reviewing your request, ORVIK will provide a replacement or refund where appropriate in accordance with our Return & Refund Policy.
If your shipment appears to be lost in transit, please contact us. We will work with the courier partner to investigate and help resolve the issue.
Cash on Delivery (COD)
Cash on Delivery (COD) is available only in eligible serviceable locations.
Availability of COD will be shown during checkout.
Customers choosing COD are expected to accept and pay for their order at the time of delivery.
Repeated refusal of COD orders without a valid reason may result in ORVIK restricting or disabling the COD payment option for future orders.
International Shipping
Currently, ORVIK ships within India only.
If international shipping becomes available in the future, this Shipping Policy will be updated accordingly.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
ORVIK Customer Support
Email: support@orvikwear.com
Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)