Refund policy

At ORVIK, every product is made to order after your purchase is confirmed. This allows us to reduce unnecessary waste while delivering high-quality products made specifically for you.

Please read this Return & Refund Policy carefully before placing an order.

Returns

Because all ORVIK products are made specifically for each customer, we only accept returns if the item received is:

Damaged during transit
Defective due to a manufacturing or printing issue
Incorrect (different from the item ordered)

To request a return, you must contact us within 1 day of receiving your order.

Please include:

Your order number
Clear photographs of the product
Photographs of the packaging (if applicable)
A brief description of the issue

Products should be unused, unwashed, and in their original condition unless the issue is related to a manufacturing defect or shipping damage.

Return Verification

To protect both our customers and our business, ORVIK reserves the right to verify all return requests.

We may request additional photographs or information before approving a return or replacement.

Returned items must be the original ORVIK product that was delivered to the customer.

If a returned item has been substituted, altered, intentionally damaged, or does not match the original product shipped by ORVIK, the return or refund request may be rejected.

Fraudulent or abusive return requests may result in future orders being refused.

Non-Returnable Items

Returns will not be accepted for:

Change of mind
Incorrect size selected by the customer
Incorrect color selected by the customer
Accidental or incorrect orders placed by the customer
Minor variations in color, print placement, garment measurements, or stitching that fall within normal manufacturing tolerances
Products that have been worn, washed, altered, or damaged after delivery
Final Sale or Clearance products unless they arrive damaged, defective, or incorrect

Please review the size chart carefully before placing your order.

Refunds

Once your request has been reviewed and approved, ORVIK will either:

Send a replacement product at no additional cost, or
Issue a refund if a replacement is unavailable or appropriate.

Approved refunds will be processed to the original payment method.

Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Shipping charges are non-refundable unless the return is due to an error made by ORVIK or our manufacturing partner.

Cash on Delivery (COD)

Cash on Delivery (COD) is available only in eligible serviceable locations.

Customers choosing COD are expected to accept and pay for the order at the time of delivery.

Repeated refusal of COD orders without a valid reason may result in ORVIK restricting or disabling the COD payment option for future orders.

If a refund is approved for a COD order, it will be processed through bank transfer, UPI, or another suitable payment method after verification.

Cancellations

Orders may be cancelled within 1 hour of being placed, provided production has not yet started.

Since all products are made to order, cancellations cannot be accepted once production has begun or the order has been shipped.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

ORVIK is not responsible for delays, failed deliveries, returned shipments, or additional shipping charges resulting from incorrect or incomplete shipping information provided during checkout.

If your order has not entered production, please contact us immediately to request an address update.