Refund policy

eturn & Refund Policy

Last Updated: August 2, 2026

At ORVIK, every product is made to order after your purchase is confirmed. We take pride in delivering high-quality apparel and want you to have a great shopping experience. Please read our Return & Refund Policy carefully before placing an order.

Returns

All ORVIK products are made specifically for each customer. For this reason, returns are accepted only if the item received is:

Damaged during transit.
Defective due to a manufacturing issue.
Incorrect (different from the item ordered).

To be eligible for a return, you must contact us within 7 days of delivery and provide:

Your order number.
Clear photographs of the product showing the issue.
A brief description of the problem.

Products must be unused, unwashed, and in their original condition with all tags and packaging, unless the issue relates to a manufacturing defect.

Non-Returnable Items

Returns are not accepted for:

Change of mind.
Incorrect size selected by the customer.
Incorrect color selected by the customer.
Accidental or incorrect orders placed by the customer.
Minor variations in color, print placement, or garment measurements that are within normal manufacturing tolerances.
Products that have been worn, washed, altered, or damaged after delivery.
Final Sale products, except where they arrive damaged, defective, or incorrect.

Refunds

Once your claim has been reviewed and approved, ORVIK will either:

Provide a replacement product at no additional cost, or
Issue a refund if a replacement is not available.

Approved refunds will be processed to the original payment method. Depending on your bank or payment provider, refunds may take 5–10 business days to appear in your account.

Shipping charges are non-refundable unless the return is due to an error made by ORVIK or our manufacturing partner.

Cancellations

Orders may be cancelled within 1 hour of being placed, provided production has not yet started.

Once production has begun, or the order has been shipped, cancellations cannot be accepted because each item is made specifically for the customer.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. ORVIK cannot be held responsible for delays, failed deliveries, or additional shipping charges resulting from an incorrect or incomplete address provided during checkout.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photographs of the issue. We will review your request promptly and work to resolve it as quickly as possible.