Privacy policy

At ORVIK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information when you visit orvikwear.com, place an order, or interact with our services.

By accessing or using our website, you agree to the collection and use of your information in accordance with this Privacy Policy.

Information We Collect

When you use our website, we may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Payment information (processed securely by our payment providers)
  • Device information, including browser type, IP address, and operating system
  • Website usage information, such as pages viewed and products added to your cart

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Deliver products to your address
  • Process payments securely
  • Provide customer support
  • Send order confirmations, shipping updates, and service-related notifications
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

If you subscribe to our newsletter, we may also send promotional emails about new products, offers, and updates. You may unsubscribe at any time.

Payment Information

All payments are processed securely through trusted third-party payment providers.

ORVIK does not store your complete debit card, credit card, UPI, or banking information.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Keep your shopping cart active
  • Remember your preferences
  • Improve website performance
  • Understand how visitors use our website
  • Provide a smoother shopping experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

Sharing Your Information

We may share your information only with trusted third-party service providers necessary to operate our business, including:

  • Shopify (our eCommerce platform)
  • Payment gateway providers
  • Courier and delivery partners
  • Print-on-demand manufacturing partners
  • Analytics and fraud prevention providers
  • Government authorities where required by applicable law

We do not sell, rent, or trade your personal information to third parties.

Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

  • Process and fulfill your orders
  • Provide customer support
  • Meet legal, accounting, and tax obligations
  • Resolve disputes
  • Prevent fraud

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for marketing communications
  • Request a copy of the personal information we hold about you

To exercise these rights, please contact us using the details below.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of those third-party websites.

Children's Privacy

Our website is not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised "Last Updated" date.

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

ORVIK Customer Support

Email: support@orvikwear.com

Business Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)